WORKS - Work Organisation and Restructuring in the Knowledge Society - is a pan-European research project which aims at improving our understanding of the major changes in work. Taking account of the global forces and of the regional diversity within Europe, the project will investigate the evolving division of labour within and between organisations and the related changes at the workplace.

updated: 8 August 2008

	Restructuring across value chains and changes in work and employment Case study evidence from the Clothing, Food, IT and Public Sector WP10 - Final report Download Summary Both in the private and the public sectors, we are currently witnessing major waves of organisational and corporate restructuring that include outsourcing of non-core activities, relocation of work as well as merg-ers and acquisitions. These processes of restructuring involve a decomposition and re-composition of sectors, companies, workplaces and jobs and have far-reaching consequences for employment levels, job security, work organisation and the quality of working life. The WORKS project aims to shed light on these issues by looking at the relationship between changes taking place at the level of the European and global economy and at the level of the workplace. The con-cept of the value chain is used to analyse changes in the division of labour and in work flows that directly impact on employment relations and day-to-day work practices. The research is based on the assumption that value chain restructuring, by changing the position of companies or units in the value chain and by impacting on the power relations both along the chain and within organisations, directly affects the quality of work. This report presents the results of a series of 58 case studies that were conducted in 14 countries to pro-vide windows into the restructuring of value chains and to illuminate changes in the organisation of work within and between organisations. The data captures the effects of restructuring by going beyond the boundaries of individual companies and sectors. The business functions covered include research and development, design, production, customer services, IT and logistics. The research looked at these busi-ness functions in manufacturing industries such as clothing and food, as well as in the public sector and in services of general interest. Leuven: HIVA 2006 152p. ISBN: 9789088360039 This publication can be ordered by email (hiva@kuleuven.be), by fax (+32 16 323344) or via our ordering facilities on our website www.hiva.be

	How restructering is changing occupations? Case study evidence from knowledge-intensive, manufacturing and service occupations WP11 - Final report Download Summary Within the WORKS project, 30 case studies of occupational changes were carried out in 14 countries, be-tween June 2006 and May 2007. This is the synthesis report and comparative analysis of these occupa-tional case studies, which complement the organisational case studies though emphasising the individual dimension of changes in work. The main body of the report consists of six occupational monographs, con-cerning dress designers, ICT researchers, software professionals, production workers, logistics workers and front-office employees. The monographs are preceded by an introductory chapter on the concept of occupations and occupational groups, and followed by a concluding chapter, highlighting the comparative dimension of the findings. Leuven: HIVA 2008 196p. ISBN: 9789088360046 This publication can be ordered by email (hiva@kuleuven.be), by fax (+32 16 323344) or via our ordering facilities on our website www.hiva.be

	Organisational case studies 58 case studies of organisations or networks have been conducted with a special focus on the relations be-tween different links of a value chain. They are situated both in manufacturing industries and in public services. Carrying out the research in 13 countries makes it possible to select comparable cases in different European regions which show particular institutional characteristics.
	Bannink D., Hoogenboom M. & Trommel W. (2007), ‘IT-outsourcing in public administration. GBA and Easttown municipal government. Organisational case study on IT service providers in public administration – Netherlands.’ Internal Working Paper, WORKS-Project. Bechmann M., Krings B.-J. & Nierling L. (2007), ’MENSWEARCO. Organisational case study on design in the clothing industry - Germany.’ Internal Working Paper, WORKS-Project. Dahl-Jørgensen C. & Torvatn H. (2007), ‘IT-Health in Norway. Organisational case study on IT service providers in public administration – Norway.’ Internal Working Paper, WORKS-Project. Dahlmann S. (2007a), ‘Organisational case study on IT service providers in public administration – UK.’ Internal Working Paper, WORKS-Project. Dahlmann S. (2007b), ‘MALTCO UK, case study on beverage production. Organisational case study on production in the food industry – UK. Internal Working Paper, WORKS-Project’. Dahlmann S. (2007c), ‘CUSTOMER – Organisational case study on customer service in the public sector – UK.’ Internal Working Paper, WORKS-Project. Dahlmann S. (2007d), ‘MALTCO UK. Organisational case study on logistics in the food industry – UK. Internal Working Paper, WORKS-Project’. De Bruyn T. & Ramioul M. (2007a), ‘Head, tail and shoulders – restructuring of production in a high niche company in the clothing industry. Organisational case study on production in the clothing industry – Belgium’. Internal Working Paper, WORKS-Project. De Bruyn T. & Ramioul M. (2007b), ‘Export the export – restructuring of logistics in a global company in the beverage industry. Organisational case study on logistics in the food industry – Belgium.’ Internal Working Paper, WORKS-Project. De Bruyn T. & Ramioul M. (2007c), ‘What women want – restructuring of design in a high niche company in the clothing industry. Organisational case study on design in the clothing industry - Belgium.’ Internal Working Paper, WORKS-Project. Devos V. & Valenduc G. (2007), ‘EWA – Restructuring of customer services in regional administration in Belgium. Organisational case study on customer service in the public sector – Belgium.’ Internal Working Paper, WORKS-Project. Dunkel W. (2007), ‘DB Station&Service AG and DB Sales Ltd. – Privatisation of Railway Services. Organisational case study on customer service in the services of general interest – Germany.’ Internal Working Paper, WORKS-Project. Flecker J. & Schönauer A. (2007), ‘Messenger – Cross-border software development. Organisational case study on software development in the IT industry – Austria.’ Internal Working Paper, WORKS-Project. Galev T. (2007), ‘SoftServ - Organisational case study on software developmentin the IT industry - Bulgaria.’ Internal Working Paper, WORKS-Project. Gavroglou S.P. (2007a), ‘A bloodless outsourcing of clothing production to a neighboring country. Organisational case study on production in the clothing industry - Greece.’ Internal Working Paper, WORKS-Project. Gavroglou S.P. (2007b), ‘Opting for vertical integration in an era of outsourcing. Organisational case study on production in the food industry – Greece.’ Internal Working Paper, WORKS-Project. Gavroglou S.P. (2007c), ‘Virtual outsourcing through a subsidiary. Organisational case study on customer service in the services of general interest – Greece.’ Internal Working Paper, WORKS-Project. Gorm Hansen B. (2007), ‘Come Together? Organisational case study on production in the food industry – Danmark.’ Internal Working Paper, WORKS-Project. Gosper A. (2007), ‘UK LAB – Research and Development in Speech Technology. Organisational case study on research and development in the information and communication technology sector – UK.’ Internal Working Paper, WORKS-Project. Hermann C. & Schönauer A. (2007), ‘Postpartner. Organisational case study on customer service in the services of general interest – Austria.’ Internal Working Paper, WORKS-Project. Holtgrewe U. (2007), ‘IT Research Labs. Organisational case study on research and development in the information and communication technology sector – Austria.’ Internal Working Paper, WORKS-Project. Hoogenboom M., Bannink D. & Trommel W. (2007), ‘Geisha: Fighting the Dragon - The reorganization of a textile printing company in the Netherlands and West Africa. Organisational case study on logistics in the clothing industry – Netherlands.’ Internal Working Paper, WORKS-Project. Jeleva R. (2007), ‘The Bulgarian National Employment Agency – the Continuing Change. Organisational case study on customer service in the public sector – Bulgaria.’ Internal Working Paper, WORKS-Project. Kirov V. (2007), ‘Beer AD. Organisational case study on logistics in the food industry - Bulgaria.’ Internal Working Paper, WORKS-Project. Krings B.-J., Bechmann M. & Nierling L. (2007a), ‘Business-Software. Organisational case study on software development in the IT-industry – Germany.’ Internal Working Paper, WORKS-Project. Krings B.-J., Bechmann M. & Nierling L. (2007b), ‘Eco Clothing Company. Organisational case study on logistics in the clothing industry – Germany.’ Internal Working Paper, WORKS-Project. Linardos P. (2007), ‘Co A. Creation of a Logistics Division. Organisational case study on logistics in the food industry – Greece.’ Internal Working Paper, WORKS-Project. Makó C., Illéssy M. & Csizmadia P. (2007a), ‘Domainsoft Hungary Ltd. Organisational case study on software development in the IT-industry – Hungary’, Internal Working Paper, WORKS-Project. Makó C., Illéssy M. & Csizmadia P. (2007b), ‘Modernisation of the “Intermed” in the Perspective of Value Chain Approach: Reorganisation of the internal value chain through task delegation. Organisational case study on customer service in the public sector – Hungary.’ Internal Working Paper, WORKS-Project. Makó C., Illéssy M., Csizmadia P. & Bácsi K. (2007c), ‘Copy Fashion Clothing Factory, Inc. (In Liquidation). International division of labour and coordination, and work conditions in the global value chain of the clothing industry. Organisational case study on production in the clothing industry - Hungary.’ Internal Working Paper, WORKS-Project. Makó C., Illéssy M., Csizmadia P. & Mazsu G. (2007d), ‘Copy Fashion Clothing Factory, Inc. (In Liquidation). Organisational case study on logistics in the clothing industry – Hungary.’ Internal Working Paper, WORKS-Project Meil P. (2007a), ‘Organisational case study on research and development in the information and communication technology sector – Germany.’ Internal Working Paper, WORKS-Project. Meil P. (2007b), ‘MM Spinoff and Public sector administration. Organisational case study on IT service providers in public administration – Germany. Internal Working Paper, WORKS-Project. Muchnik M. (2007a), ‘Squeezed between research and market? – Restructuring of R&D in a big ICT company in France. Organisational case study on research and development in the information and communication technology sector – France.’ Internal Working Paper, WORKS-Project Muchnik M. (2007b), ‘Fashionable work – Restructuring of the design function in a medium-size enterprise in the French clothing industry. Organisational case study on design in the clothing industry – France.’ Internal Working Paper, WORKS-Project. Muchnik M. (2007c), ‘IT consulting for shaping public services – Restructuring of the interface between IT service providers and public administration in France. Organisational case study on IT service providers in public administration – France.’ Internal Working Paper, WORKS-Project. Muchnik M. (2007d), ‘Stocks and stores – Restructuring of logistics in a medium-size enterprise in the French clothing industry. Organisational case study on logistics in the clothing industry – France.’ Internal Working Paper, WORKS-Project. Nierling L., Bechmann M. & Krings B.-J. (2007), 'Trouser's Company. Organisational case study on logistics in the clothing industry - Germany.' Internal Working Paper, WORKS-Project Pedaci M. (2007a), ‘Outsourcing then insourcing: a «failed» value chain restructuring.. Organisational case study on production in the food industry – Italy.’ Internal Working Paper, WORKS-Project. Pedaci M. (2007b), ‘The fragmentation of work and of working conditions in the diversified quality production. Organisational case study on design in the clothing industry – Italy.’ Internal Working Paper, WORKS-Project. Pedaci M. (2007c), ‘Outsourcing of production and employment de-regulation. Organisational case study on production in the clothing industry – Italy.’ Internal Working Paper, WORKS-Project. Piersanti M. (2007), ‘DVLA. Organisational case study on customer service in the public sector – Italy.’ Internal Working Paper, WORKS-Project. Saetermo T., Torvatn H. & Dahl-Jørgensen C. (2007), ‘The Fishing Company – changes in the value chain. Organisational case study on production in the food industry – Norway.’ Internal Working Paper, WORKS-Project. Saetermo T., Torvatn H. & Dahl-Jørgensen C. (2007), ‘The Fishing Company – changes in the value chain. Organisational case study on production in the food industry – Norway.’ Internal Working Paper, WORKS-Project. Schönauer A. (2007), ‘Citylife – Property management for council housing. Organisational case study on customer service in the public sector – Austria.’ Internal Working Paper, WORKS-Project. Stoeva S. (2007), ‘BEER AD. Organisational case study on production in the food industry - Bulgaria.’ Internal Working Paper, WORKS-Project. Tengblad P. & Sternälv P. (2007a), ‘INIT – Organisational case study on software development in the IT industry – Sweden.’ Internal Working Paper, WORKS-Project. Tengblad P. & Sternälv P. (2007b), ‘IT Business Provider – outsourcing of wage administration. Organisational case study on IT service providers in public administration – Sweden.’ Internal Working Paper, WORKS-Project. Tengblad P. & Sternälv P. (2007c), ‘Swedish case study on services of general interest. Strategies for working with customers in the Swedish Post Ltd. Organisational case study on customer service in the services of general interest – Sweden.’ Internal Working Paper, WORKS-Project. Tengblad P. (2007), ‘Customer relations in the Public sector – The Police Contact Centre. Organisational case study on customer service in the public sector – Sweden.’ Internal Working Paper, WORKS-Project. Torvatn H., Anthun K.S. & Dahl-Jørgensen C. (2007), ‘Comp A Technologies Norway. Effects of changes in value chain on an IT R&D unit. Organisational case study on research and development in the information and communication technology sector – Norway.’ Internal Working Paper, WORKS-Project. Trommel W., Bannink D. & Hoogenboom M. (2007), ‘Outsourcing number information services. The use of contact centres by Dutch Telecom and its impact on labour and organisational development. Organisational case study on customer service in the services of general interest – Netherlands.’ Internal Working Paper, WORKS-Project. Vandenbussche I. (2007), ‘CharleTIC – R&D restructuring in the ICT sector in Belgium. Organisational case study on research and development in the information and communication technology sector – Belgium.’ Internal Working Paper, WORKS-Project. Vandenbussche I., Devos V. & Valenduc G. (2007), ‘ITPRO. Organisational case study on IT service providers in public administration – Belgium.’ Internal Working Paper, WORKS-Project. Vasconcelos da Silva A., Woll T. & Moniz A.B. (2007), ‘Texitom – Shirt maker Company. Organisational case study on production in the clothing industry – Portugal.’ Internal Working Paper, WORKS-Project. Vasconcelos da Silva A., Woll T., Moniz A.B. & Paulos M. (2007), ‘IT Healthcare PT – Organisational case study on IT service providers in public administration – Portugal.’ Internal Working Paper, WORKS-Project. Woll T., Vasconcelos da Silva A. & Moniz A.B. (2007a), ‘Glog – organisational case study on logistics in the clothing industry – Portugal.’ Internal Working Paper, WORKS-Project. Woll T., Vasconcelos da Silva A. & Moniz A.B. (2007b), ‘WW-DK Têxteis. Organisational case study on design in the clothing industry – Portugal.’ Internal Working Paper, WORKS-Project.